When it became apparent to Tufts and LifeStance that DeBonis was missing needed treatment, someone should have stepped forward to figure out why and fixed it. What happened in this case is an example of how the actions (and inactions) of large insurers and large corporations can have serious consequences for people like DeBonis. ![]() “To say that this is causing my daughter great anxiety is an understatement,” she wrote to me. While Lawlor toggled back and forth between Tufts and LifeStance looking for a solution, DeBonis went without treatment for weeks.įinally, unable to clear the impasse, Lawlor contacted me. Related : The state’s second-biggest health insurer has a buzzy new name ![]() It recently merged with Harvard Pilgrim Health Care to form Point32Health, which has more than 2 million members, the second-biggest health insurer in the state after Blue Cross Blue Shield of Massachusetts. LifeStance, one of the nation’s largest providers of outpatient mental health care, recently took over the South Shore group practice that included the two therapists. ![]() The Tufts representatives gave Lawlor their names and call reference numbers and urged her to have managers of the group practice call them to verify.īut LifeStance Health, which manages DeBonis’ therapists, seemed equally sure the therapists were not in-network. On two occasions, Lawlor had extended phone conversations with Tufts representatives who checked and rechecked the status of the two therapists and insisted they were in-network, just as the website said. “I have the best group of soldiers that I have worked with, they are fully committed and motivated to help others and themselves and they are always positive to grow in our Army.Sheila’s mother, Eileen Lawlor, of Quincy, jumped in to help, spending long hours online and on the phone trying to remove bureaucratic obstacles that were blocking her daughter’s treatment. “I’m really grateful and happy with my soldiers for doing what we do for the island where we were born and raised,” added Rodriguez. Pedro Rodriguez, human resources officer and the officer in charge of the mail terminal at the convention center said, “We are doing our part so Puerto Rico could get better and we can rebuild our nation.” Santos also added that the Service Members receiving mail have been very appreciative and happy about the services being provided by the 271st Human Resources Company.įirst Lt. “It makes me feel like I’m doing something helping the people that are helping, so it makes me feel good.” John Santos, a human resources specialist assigned to the 271st HR Co. “When you are away from your family just receiving a simple letter makes you feel like there is hope,” said Spc. Other Soldiers assigned to the 271st expressed their thoughts on being part of this mission. “They get happy when they get mail from their family, it makes them feel better.” “Our mission increases the morale of the Soldiers,” said Lopez. Luis Lopez, a human resources specialist assigned to the 271st HR Co., said that the mail terminals average around 100 packages a week, ranging from letters from family members to boxes of supplies needed by the Service Members. ![]() The 271st Human Resources Company has two mail terminals providing mail to the 1st Mission Support Command soldiers and to all Service Members working in relief efforts after Hurricane Maria at the convention center. Army Reserve Soldiers assigned to the 271st Human Resources Company provide postal services to the Service Members providing support in Puerto Rico after the devastating landfall of Hurricane Maria.
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